Heather Townsend

Heather Townsend is a performance improvement specialist for professional services, widely published writer and social media expert.

Over the past decade, Heather has worked with more than one hundred partners, coached and trained over 1000 lawyers, accountants and other professionals at every level, within the UK’s leading and most ambitious professional practices.

She is the UK’s foremost expert on how business people can build meaningful and profitable relationships via social media and has been commissioned to write the Financial Times Guide to Business Networking (due out in summer 2011).

Heather is an Associate Credentialed Coach (ACC) with the ICF, and is a Chartered Manager (Chartered MCIPD) of the Chartered Institute of Personnel and Development.