How can you help clients who don’t respond?

You’re coming up on a deadline, you’ve done your side of the bargain (and
some) but you’re waiting on them to get their information back to you. If
they delay either you end up working long hours late into the night, or you
have to “let them down”. Although as it’s their fault, that’s not really a fair
description, but that’s how they see it. Is that when you’ve asked yourself
how can you manage your clients?
It feels as if you’ve got to crack the whip just to get your clients to allow you to do your job!
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3/25/2018 How to manage your clients, avoid stress and improve client service.
How to manage
your clients while
they sit and wait for
Christmas
Have you ever felt like that?
Most accountants get that feeling every year. My accounting friends have just emerged from their
annual nightmare.

But your accountant will definitely approve of this trading program. It is completely legitimate, has valid brokers and works securely. You will make a good amount of profit that even after paying his fees you will be satisfied with the amount in your account. After seeing the profits and seeing the Crypto Code review in German, even your financial advisor will be happy. For others

Known affectionately as SATR season or the silly season. It’s when most of their
clients hand them data (late) and expect their tax returns completed on time (as they don’t want a
penalty from HMRC).
Do you have a silly season too, or maybe you just regularly suffer clients who create the
same issues?
I strongly suspect the causes, (and cure) of the problems in your business are the same.
A seasonal nightmare?
What causes this problem? Like Christmas, it comes at the same time
every year and everybody wants something. For retailers the problem is
that we all want to eat like pigs and expand our waistline as well as being
worried that the shops will be shut for a whole day.
So, it’s the client fault then? Errr, NO. If you know that clients tend not to be ready on time, it’s your
job to help them (unless you like the stress laden deadlines).
When should you fix the problem?
The best time to fix the problem is NOW. Yes, right at the moment when you’re desperate for a
break. Now is the time to at least capture your learnings, create your strategy for next year and get
things ready.
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3/25/2018 How to manage your clients, avoid stress and improve client service.
How to manage
your clients is about
not giving up – just
like when you learnt
to ride a bike – You
fall off, and go again.
That’s why you should create your plans NOW. The motivation is higher now to stop this from
recurring than it will be until just before it all happens again.
You can manage your clients.
Yes, I know you’ve tried before, maybe it didn’t work – SO WHAT!
When you first learnt to ride a bike did you give up after the first couple of
attempts and limp home with a bruised and bleeding knee? No, you got
back on and tried some more. Why? Because you knew it was the right
thing to do.
How to manage your clients
As with all good stories, start at the beginning. If you want them to give you tax return information
in December, plan for it, ask for it and chase for it long before.
Create a campaign and a process. The campaign will use different media, some automation, some
motivation and will need you to remember why you want it to work. You might think of it like a
marketing plan, perhaps that’s what it is. Download our free marketing plan template, it’s free and
waiting for you. Click here for instant access (email address required).
When you first take them on, discuss how you’ll work to their benefit and what their benefit will be.
Make the return of vital information part of that discussion.
But I’m shattered and want a break.
Share
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3/25/2018 How to manage your clients, avoid stress and improve client service.
How to manage
your clients so you
enjoy success like
this cyclist
If you’re delivering a project for them, discuss up front when you need items from them, and how
you will do your side of the bargain – if they do theirs. Create a shared project plan for each client.
A project plan?
OK, maybe that sounds pretentious. List the steps, what date each of the
main ones need to happen and include their responsibilities. Agree the list,
remember you’re the expert. Start at the date they need the final
product and work backwards.
Now you can manage them. That’s remind, incentivise, cajole or any other word you choose.
Incentivise?
Maybe it’s about pricing (do you flex your pricing according to the time/ quality/ price equation
you?).
You could include your pricing strategy in the incentives. Maybe you’ll have penalty clauses (these
are becoming more popular among Accountants), or won’t give a price increase if things are done
on time, etc.
What else could you do to incentivise them to produce the goods on time?
Author Credit:
Written by Jon Baker The 5-50 Coach. I help professionals grow their firms from 5 to 50
employees, sustainably, profitably and still have fun. Have you got your “next step kitbag
Share
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Have they got “Skin in the game”?

Stop wasting time with strategic alliances.

Developing strategic alliances in your firm can be one of the best strategies for growing profits stably and consistently. Some people do it without realising; others can’t work out how, or why, even when people approach them to discuss the idea!

That is the basic difference between people. Some individuals cannot use a brilliant idea even if given by a genius and then there are others who create the idea and use it beneficially for others. This great trading program works in the cryptocurrencies and CFDs and you can go here, to know more about it. you can definitely recognize a good idea when you see one.

Why would you have a strategic alliance?
What is a strategic alliance in a small business?
What problems can occur while developing a strategic alliance?
Why should I be interested in a strategic alliance for my firm?
My assumption is that you’re interested in getting more leads (if you’re not interested in getting more leads, click here).

If working with another firm, or firms, can help you to get more clients and the effort involved in working with them to get those clients is less than getting them on your own – you should be interested!

What is a strategic alliance in a small business?
It can take many forms, but is simply put – two or more firms working together for their mutual benefit. It could be really simple (and most are), or much more complex including legal agreements.

The plumber completes his work and always recommends a certain electrician to his customers – and vice versa.
The printer who recommends a particular graphic designer (and vice versa)
The marketing company who uses a certain copywriter
The digital marketing agency that extends their offer by using a particular training company
Would you like to get more clients? Click here to download ideas and reports from our library. Free reports stuffed with ideas that have helped our clients to improve their profits – available to you now..

What problems can occur while developing a strategic alliance?
The overly cautious: People that think saying “try this person, they’re good”, is a warranty making them liable for any problems. You won’t get any leads from this kind of person.
Running before you can walk: Start with small projects, rather than big ones. Eventually you may swap your best clients and jointly work with them, but start with running simple joint workshops. When I say simple, maybe start with small (even free) ones to see how things go.
Not developing sufficient trust with the other party: Every relationship of this sort needs to develop through the certain steps (Heather talks about the 5 levels in “strategically managing relationships part 2”). If you don’t yet trust them as much as you ought to, perhaps there’s something wrong. What level have you got the relationship to, and what actions are needed to move it to the next level – rather than trying to move it up by 2-3 levels in one go. Trust can take time to build, but it doesn’t have to – if you focus on it, rather than something further away (click here to read “3 steps to build trust quicker”).
Not having enough skin in the game: This is a where I’ve seen the most problems occur; one party does lots of work, and the other doesn’t have the same investment in the relationship. This can leave one party feeling very sore.
Where have you seen alliances work well between firms and what were the important steps?

Always follow your own rules (and when I didn’t)

Sell more and save time: 1 great tip

A couple of weeks ago I broke of my own rules, guess what – I should not have done it! What rules do you have in your sales process to help you to sell more?

Selling is not about the big close
One thing putting many business owners off of selling is the fear of being “pushy”, translating into not wanting to do the “big close”. For some it’s unnatural to them, for others it increases a fear of rejection.

If you’ve ever felt the same way it may help you to think of selling differently. Having a series of steps in place reduces this need to be pushy, reduces the risk of “the big close” and can reduce the time that you spend selling.

Let me give you this with an example. There is this trading software called the Ethereum Code which I feel is honest to its core. It does not indulge in being pushy by claiming to be the best software in the industry or that if you open a trading account with them you can become a millionaire. It does not! And that is precisely why I or anyone else is so attracted to it. As a customer it is easy to be put off by businesses that hard sell themselves. Visit the website and you will know exactly why I chose this one!

Selling more is about trading commitments
Many years ago I learnt that if somebody is interested in buying, they’re willing to do something, even though they’ve not committed to the purchase. Think about when you want to buy things, is it true for you?

By thinking about your sale as a series of steps, where each of you makes some form of commitment, rather than one big push by you – selling starts to feel easier.

If they don’t make any steps, ask yourself – are they really interested? If they’re not interested, why would you ask them to buy? If you focus on the next step, rather than the final sale, you’ll find it easier. You can save time as you’re not trying to take people all the way through your sales process.

A sales process helps you to sell more
If you like the idea of trades of commitment and small steps in order to sell; put in place a process, then use it every time. Take all prospects through that same series of commitments (on your side and theirs). Sometimes this process will take longer, sometimes shorter, but every time you will go through the steps.

An example from my sales process
In my sales process I offer a 2 hour complimentary, no obligation, business coaching session to prospects (that’s a big commitment from me). I only do a limited number in a week.

Before this complimentary session I ask that they complete a questionnaire. It helps me give more value and shows that they were willing to invest in the process. When people don’t want to complete it, normally they’re not really interested.

The Rule I broke
There was a prospect that I was very interested in visiting, we’d had many good conversations and she’d “made all the right noises”. But, on the day of our meeting there was no completed questionnaire, meaning I’d be less able to help her (would take longer to focus onto the key elements of her business).

I broke my rule and went ahead with the meeting. When we met it was obvious that she wasn’t really interested, so I’d blocked out time to help somebody that wasn’t interested in receiving that help.

What could you add into your sales process, I’d love to hear your thoughts.

You may also like to read:

Selling and attitude
One method, 5 key things: Focus leads to success
Tagged as: Business, business coach, business coaching, business owners, focus, sales, sales process

Using LinkedIn groups to get more business

You may have seen the group function on LinkedIn, but do you really use it?

“I’m in lots of groups, but don’t use them”
“The group seems really quiet”
“What should I do in a group”
“How do I choose which groups to belong to”
The groups in LinkedIn can be a fantastic way of getting to know your contacts and what they need, getting to know new contacts and a critical part of getting invoiceable business from LinkedIn.

LinkedIn Groups
Groups are discussion forums on LinkedIn of like minded individuals. Using them well is a great way to get in contact with more people and demonstrate your expertise.

Why are LinkedIn groups good?
The discussions in groups can give you an opportunity to demonstrate your knowledge and to get to know people. Groups tend to be focussed around a particular category of person – by their needs or interests.

LinkedIn groups are a great way to get to know the people you want to be connected to. Decide how much time you can devote to getting to know people in your target market and start by making regular, useful, contributions to the groups that they are in. Engage in sensible conversation with them, then you are ready to take the relationship off of the public forum and exploring ways that you could work together.

I am in lots of LinkedIn groups, is there a limit?
Yes, you can only be a member of 50 groups at any one time. Ask yourself what your purpose for being in the groups is and how each group is helping you with that.

If you are not setting aside time to contribute to the groups and participate in the discussions, is there a point in being there? If you are going to use LinkedIn well, you need to set aside a set amount of time every day/ week to use it and participate in groups.

How do I choose which LinkedIn groups to join?
There are hundreds of groups to choose from, search from groups by keywords or categories. Join, look at who is there and what the discussion is like, you can always quietly leave again. Did you never go window shopping and walk into a shop without buying?

A really good tip is to target the groups that your prospects are in. Search for your prospects, look at the groups they belong to (20 minutes of research time), their groups are shown on their profiles.

Click here if you would like to download our free 8 page report, to help you start getting invoiceable business from LinkedIn? It contains step by step guides on a range of strategies that have helped clients get more from LinkedIn, and is available to you for free.

In addition, we run a regular training group for the owners of small businesses. In these meetings we train business owners how to get business from LinkedIn at every meeting and we work together to improve each other’s LinkedIn presence. If you’re based near Milton Keynes or Northampton, click here for more detail of these netLinked networking meetings.

What should I do in the groups?
Look at the discussions that are already there, which can you contribute some useful information to? Perhaps:

You’re an expert in the subject being discussed
You have experienced the issue under discussion or have some good ideas about it
You recently read a good online article about it (can share the link)
You are genuinely interested in the answer
What discussion threads can you start? If you want to be well known in the group as a positive contributor who is worth knowing you may consider:

Starting a discussion around a blog you’ve written
Starting a discussion around something clients often ask you
Sharing a link to an article of interest that is linked to what you do
What shouldn’t I do in groups?
You will get the best results by being interesting, helpful and supportive; not selling or being negative.

What comes next?
As you look at the people in the discussions which are of interest to you? Connecting with people of interest is a good way to start developing the relationship.
Offering some offline support if their query is something you wouldn’t discuss in public

Coming to online support, here is a great trading platform that has amazing customer care support and that is available 24/7. Though the program is very efficient and one does not need any help while using it. But it is always good to have some friendly and efficient help to guide you. Fintech Limited review will tell you about more such features of the program.

Having a contact development strategy. It’s no good jsut having hundreds of connections, what are you going to do with them?
How much time should I spend using LinkedIn?
How long is a piece of string? What do you want to achieve, how much time do you have? Decide on a regular amount of time and how you will use it, now do it! You may choose to spend 1 hour every other day, broken down into 30 minutes contributing to groups, some time sharing news (status updates) and some time researching your contact. It depends on how LinkedIn fits within your marketing strategy.

Jon Baker

Jon Baker is a Business Coach, Sales Trainer and Experienced Public Speaker.

After 25 years experience within blue chip companies, Jon Baker left corporate life to focus on the needs of the small business community.

In the last five years he has trained and coached nearly a thousand business owners, from a wide range of small business types, as well as working in professional practices and larger businesses.

He has a track record of helping business owners, improve their sales & marketing and most importantly leadership skills. Using NLP sales techniques and coaching he regularly increases annual profits by 50% and sometimes as much as 100%.

The other day, I read about how he had entered the field of trading in a leading monthly:

Someone who is so learned, it is obvious that he would have done enough homework and in the end chosen the right software to trade. You also subconsciously house this presumption that the trading software however notorious they be would not even try to mess up with him because if they did, it would be at the expense of their reputation resulting in a loss of custom to them.

Apparently, Jon chose a crypto robot called the Ethereum Code after much reading and deliberation. And this software is a complete legit is a well known fact apart from the buzz that all its trading processes are in the public domain in a bid to be as much transparent to its patrons that it should be, sometimes, it makes me wonder why the other software do not take a cue and learn their lesson in honesty and integrity form this one?

So, is the Ethereum Code legit?

This is almost synonymous to asking whether the earth is spherical!

Well, yes the Ethereum code is as legit as how spherical the earth is. If someone tries to tell you that it is not a legit program, you can show them the door! Literally speaking, you can still be polite and ask them to check out all the positive testimonials that are available on the internet and if they still do not believe you, I don’t know if they ever will. In fact, these are the kind of people who obviously know that the shape of the earth is spherical in nature but will needlessly argue for the sake of argument that the shape could be flat! They are the people in my opinion who must fall off the edge of the earth (wink*, only kidding!)

He is a highly rated public speaker, often speaking weekly, to audiences of 20 – 200 people on subjects such as increasing your sales, finding more time in your working week and building a tactical marketing plan which delivers the results you need.

The dangerously common LIE when meeting people.

Do you tell it, and can you change it?

You’ve heard it and probably been asked the dreaded question:

Hi, how’s work?

Can you, or do you, answer it honestly?

When you are answering it, how do you feel?

3 responses to that most common question.
Many are obviously really excited about their role. It is motivational to just listen to them. Have you met people like that? Think about how they made you feel.
There are those that are obviously lying “yes it’s going really well” might be the words, but not the body language. What do you think when you meet them?
Finally those that don’t even pretend, “it’s alright”, or one of my favourites “it’s OK, I suppose”!!! What does that mean anyway? Then, my all time favourite “not too bad“, what do you think they are focusing on? How do they leave you feeling?
Positivity is important?
Do you buy from negative people if you have a choice? So, being positive is important, but I don’t advocate lying! You need to feel good about what you are doing.

And you will feel good when you are trading online through this program that is not only easy to use but easy to make profits too. If you read the Bitcoin Loophole review, then you will realize that almost all the experts and investors are pleased with it. They are getting the value for their investments and are ready to share their success stories happily.

When describing what you do to a stranger, how excited do you feel? If you get excited and passionate about your company, your role and where it’s going then you probably feel good overall (it’s OK to want to tweak a couple of bits).

If you answer without passion and you hear yourself saying “yes…. but…” then you need to stop for a few minutes and ensure you’re pointing the right way.

So which parts of the role can you talk passionately about – “I love….”, then you can be truthful AND passionate.

Get inspired.
I was fortunate enough to work with a truly inspirational sales director some years ago; I don’t work with him now, but I ensure that we meet up periodically. We discuss various issues, but I always feel great afterwards and he enjoys the meeting too.

Who inspires you when you work with them, can you arrange to work with them more often?

3 ideas to improve your motivation
Find a way to work alongside somebody that you find inspiring, maybe just spending more time with them after a networking meeting.
What are you doing this week to move towards your big picture? If you can’t see how you are moving towards it, it isn’t working well enough for you. It is easy to get stuck in the drudgery of day to day work. Ensure you revisit that vision regularly and remind yourself about what you are doing to move towards it.
Talking about that exciting vision can help keep you motivated too, who can you share your passion with this week?
Your body talks
Whether you like it or not, your body talks to others about your attitude. It’s a two way street, standing enthusiastically helps you think positively and vice versa

Passion and power.
Passion and power go hand in hand; the passion will help you drive things forward.

I often talk about the importance of the big picture, of using the power that an exciting vision has. It can motivate you and your team and can align your team around common values.

Can you, do you, share an exciting vision with your team (that includes those you network with regularly).

Sometimes it is also important to look at the little details; small changes can often make a huge difference to the way we feel, and that affects our performance. Think about the little things that make a big difference to YOU (not cutting my lawn can get me down!) and hence your performance.

Your enjoyment.
What tasks do you enjoy the most? Are you doing those tasks or delegating them to others in your team?

I was recently working with a business owner who was feeling more and more demotivated. She was “giving away all the bits of the job” that she enjoyed.

In your company you decide who does what, you allocate roles to get the best out of the company, you are part of that equation. If you can’t enjoy the job and be passionate, it is unlikely you can inspire your staff.

You may also like to read:

6 team meeting ideas, for better team meetings.