Is this you?

Growing your firm

sunset over orkneys divesite

Exceptional client service, in my bed?

Exceptional client service is not about being nice to clients. It’s a state of mind where one is always looking for ways to show you are thinking of clients. One very hot night this summer I stayed at some budget hotels and B&B’s, whilst diving my way round the UK coast. One of them really impressed […]

Does your blog suffer from sinister buttocks?

I thought that might get your attention (but it is relevant and I didn’t make it up!). If you every worry about “what to write in your business blog”, here are a couple of ideas to help – starting with something that made me smile in the news this weekend (hence sinister buttocks). What to […]

Leading your team

Changing habits is important

Do ex-smokers make better business owners?

Your habits helped create your successes, but most people’s habits also prevent them from achieving their goals. Changing habits is important to most people with their own firm. Here’s some examples: The Accountant who really wanted to speak to his clients, but habitually got her accounts work done first….only to realise it was too late to […]

autumn tent

7 tips to help managing change in your firm

It was one of those mornings. I breathed the amazing fresh crisp air, and savoured the beautiful sunshine on my back. The stunning views showed trees resplendent in a blend of green and newly golden leaves. Everybody was smiling, many enjoying the opportunity to wear summer clothes  before the autumn really set in. Change is natural […]

Your strategy

Is your business strategy up to date, accounting for changes in the core?

Has your core business moved?

When there are movements deep down underground, there are earthquakes and volcanoes above ground. When core technologies move, there are repercussions throughout business. Is your business strategy up to date? How many of your clients have businesses that have been disrupted by technology in the last few years? Shops are less and less relevant, Graphic designers are […]


The problem with objectives and goal setting

Objectives are great things, aren’t they? Goal setting is a really obvious thing to do as it can improve performance, can’t it? Of course if you don’t have any goals you can’t have a strategy and you can’t be successful. How true is that?  One analogy is of going for a walk, the clearer your […]