Is this you?

Growing your firm

sunset over orkneys divesite

Exceptional client service, in my bed?

Exceptional client service is not about being nice to clients. It’s a state of mind where one is always looking for ways to show you are thinking of clients. One very hot night this summer I stayed at some budget hotels and B&B’s, whilst diving my way round the UK coast. One of them really impressed […]

Blog diary

Does your blog suffer from sinister buttocks?

I thought that might get your attention (but it is relevant and I didn’t make it up!). If you every worry about “what to write in your business blog”, here are a couple of ideas to help – starting with something that made me smile in the news this weekend (hence sinister buttocks). What to […]

Leading your team

Crushing a car

Is your first boss crushing your firm, years later?

Sometimes (if we are brutally honest with ourselves), we hold back our own firm’s development. The way many small firms develop (or don’t) is down to the person that owns it (that’s probably you). A very apt quote for many of us, as we wonder why our firm isn’t bigger/ better/ nicer/ more profitable (add your […]

Changing habits is important

Do ex-smokers make better business owners?

Your habits helped create your successes, but most people’s habits also prevent them from achieving their goals. Changing habits is important to most people with their own firm. Here’s some examples: The Accountant who really wanted to speak to his clients, but habitually got her accounts work done first….only to realise it was too late to […]

Your strategy

Is your business strategy up to date, accounting for changes in the core?

Has your core business moved?

When there are movements deep down underground, there are earthquakes and volcanoes above ground. When core technologies move, there are repercussions throughout business. Is your business strategy up to date? How many of your clients have businesses that have been disrupted by technology in the last few years? Shops are less and less relevant, Graphic designers are […]


The problem with objectives and goal setting

Objectives are great things, aren’t they? Goal setting is a really obvious thing to do as it can improve performance, can’t it? Of course if you don’t have any goals you can’t have a strategy and you can’t be successful. How true is that?  One analogy is of going for a walk, the clearer your […]