Is this you?

Growing your firm

sunset over orkneys divesite

Exceptional client service, in my bed?

Exceptional client service is not about being nice to clients. It’s a state of mind where one is always looking for ways to show you are thinking of clients. One very hot night this summer I stayed at some budget hotels and B&B’s, whilst diving my way round the UK coast. One of them really impressed […]

Blog diary

Does your blog suffer from sinister buttocks?

I thought that might get your attention (but it is relevant and I didn’t make it up!). If you every worry about “what to write in your business blog”, here are a couple of ideas to help – starting with something that made me smile in the news this weekend (hence sinister buttocks). What to […]

Leading your team

The Muppet Christmas carol is one of my favourite movies. Reminds me that changing perspective is a good way of problem solving.

Your biggest problem is the way you look at it.

It’s really hard to solve a problem until you change the way you think about it. Most professionals, even the most amazing people get stuck and need help problem solving every now and again. Read on for today’s tip (and movie) about problem solving. Seeing things for a different point of view can lead to giant […]

tug of war

Creativity or continuity, which are most important when growing your firm?

There often seems to be a tension between creativity and continuity when growing small firms. Which is most important, or can you have both even when they seem mutually exclusive? Continuity? A great firm needs a lot of continuity.  Staff know where they are if there’s continuity, you can step back from the day to […]

Your strategy

strategy is only useful if you get people engaged with helping you to make it work

Strategy is a waste of time

What happens if all your staff are inspired, feel proud to be working for you, love the place they work and what it represents (its’ strategy and vision?)? Have you ever worked somewhere that you really felt good about? 93% of people I’ve asked deliver much better work under such circumstances and that makes a […]

The Muppet Christmas carol is one of my favourite movies. Reminds me that changing perspective is a good way of problem solving.

Your biggest problem is the way you look at it.

It’s really hard to solve a problem until you change the way you think about it. Most professionals, even the most amazing people get stuck and need help problem solving every now and again. Read on for today’s tip (and movie) about problem solving. Seeing things for a different point of view can lead to giant […]